巴士可以不那么冷
Tuesday, September 06, 2011
坐一趟巴士最享受的有时不是车上无人得以独享全车，也不是交通顺畅一路通行无阻，更不是边听歌曲边让冥想漫无边际奔驰的自我放空时间。诚然这些都能使车程更加有滋有味，但一上巴士，巴士司机对你的点头致意或微笑，非常简单，却往往最是让人受用不浅。
不管是公共巴士还是大学短程内陆巴士，能决定车程素质的不是技术范围内可以衡量的东西，像等车时间、车程长短、座位需求等，而是那种不可言喻，却恰恰是最为基本的人文关怀和问候。在讲求效率、硬件的现今时代，容易被忽略的往往是那比较难以测量的软件，因为硬件有数据可跟进，等车时间、座位供需、巴士次数都有数字根据，但打从心里的微笑和服务他人的真诚这类软件却是难以量化。坐巴士其实就是人们生活不可或缺的部分，除了把人从一个地方载送到另一个地方之余，其实也能够把人的心也一并载到目的地去，让本来厌倦上班的人多了少许迎接新一天的动力，让归心似箭的人静下心调整自己散乱的鼻息。
搭巴士除了实际用途之外，也是非常生活化的，但要真正融入人们的生活，为车程注入到达目的地之外的意义，就得从人身上着手。提升了设备的素质，却没有提升人本身的素质，从长远来看，是日渐严重的顾此失彼。如果不一味机械化对待服务业， 巴士可以不那么冷。
Envoy of the Stars @ 4:12 AM
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